Book Now
Main Menu
Book Now

Booking Policy

Booking Policy

Booking Policy

Appointment Deposit & Cancellation Policy

Thank you for choosing Elevated Image & Primary Care. To protect appointment availability for all of our patients, the following policy applies to every scheduled appointment. Please read it carefully — booking an appointment means you agree to these terms.

 

Refundable Deposit

All appointments require a refundable deposit to reserve your time.

● The deposit is fully refundable and is refunded in person at your appointment.
● You may apply the deposit toward your treatment, or have it refunded — your choice.
● It is the patient’s responsibility to remind the office about the refund at check-out. If you would like your deposit refunded rather than applied to your treatment, please tell us at that time.

Deposits are only forfeited if you:

• Do not show up for your appointment (no-show), or

• Cancel within 48 hours of your appointment time.

 

Cancellation & Rescheduling

Cancel or reschedule at least 48 hours before your appointment to receive a full refund of your deposit.

● Cancellations or reschedules made within 48 hours of the appointment result in forfeiture of the deposit.
● No-shows forfeit the deposit. That time was reserved for you and could not be offered to another patient.
● If no deposit was collected at the time of booking and you do not show up, a $150 no-show fee will be billed to you for the reserved time.
 
 
 
 
 

Package Appointments

This applies to package and series treatments, including IPL, laser hair removal, picosecond treatments, and tattoo / PMU removal.

● If you do not show up, or do not reschedule at least 48 hours in advance, that appointment counts as one used session from your package.
● Rescheduling within 24 hours of the appointment will incur a $100 charge.

In short — for packages:

• Reschedule 48+ hours ahead: no penalty.

• Reschedule within 24 hours: $100 charge.

• No-show or late reschedule: one session is used.

 

Repeated No-Shows

If a patient has more than two no-shows without explanation — and does not respond to our phone calls or messages — the patient will be discharged from the clinic, and all remaining services and packages will be forfeited.

We make every reasonable effort to reach our patients. Please answer or return our calls and messages so we can help you keep your appointments and your treatment on track.

 

 

This is our clinic policy, established to protect both the patient’s and the provider’s time. Reserved appointment time that goes unused cannot be offered to another patient who needs care. These terms allow us to keep scheduling fair, timely, and available for everyone we serve. We appreciate your understanding and cooperation.

 

Elevated Image & Primary Care  ·  

Joshua Le, DO (Medical Director)

Scroll to Top